Privacy Policy

Last updated: 05/03/2024

This Privacy Policy outlines how Callisto Labs (referred to as the "Site," "we," "us," or "our") collects, uses, and shares your personal information when you engage with our services on callistolabsus.com (referred to as the "Site") or interact with us in any way (collectively known as the "Services"). Throughout this Privacy Policy, "you" and "your" refer to you as the user of the Services, whether as a customer, visitor to the website, or any other individual whose information falls under this Privacy Policy.

We highly recommend that you read this Privacy Policy carefully. By utilizing and accessing any of the Services, you agree to the collection, use, and disclosure of your information as outlined in this Privacy Policy. If you do not agree with this Privacy Policy, please refrain from using or accessing any of the Services.

Changes to This Privacy Policy

We may periodically update this Privacy Policy to reflect changes in our practices or for operational, legal, or regulatory purposes. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and fulfill any other requirements under applicable law.

How We Collect and Use Your Personal Information

In order to deliver the Services, we collect and have collected personal information over the past 12 months from various sources, as detailed below. The type of information we collect and utilize depends on your interaction with us.

Aside from the specific purposes listed below, we may use the information we gather to communicate with you, provide the Services, adhere to legal obligations, enforce terms of service, and protect the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The personal information we collect about you is based on how you engage with our Site and use our Services. When we mention "personal information," we are referring to data that can identify you or be associated with you. The following sections outline the categories and specific types of personal information we gather:

Information We Collect Directly from You

Information you directly provide through our Services may include:

Basic contact details such as your name, address, phone number, and email.

Order information such as billing address, shipping address, payment confirmation, email address, and phone number.

Account information like username, password, and security questions.

Shopping information including viewed items, cart content, or wishlisted products.

Customer support information including messages sent through the Services.

Certain features of the Services may require specific information from you. Opting not to provide this information may restrict your access to these features.

Information We Collect through Cookies

We automatically collect information about your interaction with the Services (referred to as "Usage Data") through technologies like cookies. Usage Data includes details on how you access and use our Site and account, device information, browser information, network connection data, IP address, and other interactions with the Services.

Information We Obtain from Third Parties

We may receive information from third parties, such as vendors and service providers who collect data on our behalf, including but not limited to:

Service providers supporting our Site and Services (e.g., Shopify).

Payment processors gathering payment information for order fulfillment.

Automatic data collection by us or third parties when you visit our Site, open emails, or interact with our Services or ads.

Any data received from third parties will be handled according to this Privacy Policy. We are not responsible for the accuracy of third-party information or their policies. Refer to the "Third Party Websites and Links" section for more details.

How We Use Your Personal Information

Providing Products and Services: Personal information is used to deliver Services, process payments, manage orders, send notifications, maintain accounts, handle shipping, facilitate returns/exchanges, and enable reviews.

Marketing and Advertising: Utilizing personal information for marketing purposes, sending communications, and customizing advertisements.

Security and Fraud Prevention: Using personal information to identify and address fraudulent or malicious activities.

Communicating with You: Providing customer support and enhancing Services.

Cookies

We employ Cookies on our Site to enhance functionality, analyze user behavior, and understand interaction with the Services. For details on Cookies related to Shopify functions, visit https://www.shopify.com/legal/cookies. You can control Cookie settings in your browser, but note that disabling them may impact your user experience and Service functionality.

How We Disclose Personal Information

In certain cases, we may disclose personal information to third parties for authorized reasons as specified in this Privacy Policy:

With vendors performing services on our behalf.

With business partners, including Shopify, for service provision and advertising.

When directed by you or with your consent for specific purposes.

Within our corporate group for operational purposes.

During business transactions, legal requirements, terms of service enforcement, or to protect the Services and our rights.

Over the past 12 months, we have disclosed categories of personal information to recipients mentioned in "How we Collect and Use your Personal Information" and "How we Disclose Personal Information". We do not infer characteristics using sensitive personal information.

User Generated Content

You can share user-generated content, like product reviews, through the Services. Content submitted to public areas will be publicly accessible with no privacy guarantees. We are not liable for the privacy or security of shared information.

Third Party Websites and Links

Our Site may link to third-party websites or platforms. Review their privacy and security policies outside our control. We do not ensure the accuracy, completeness, or security of external sites. Shared information on third-party platforms may be visible to others without limitations on usage.

Children’s Data

 

The Services are not intended for children under 16, and we do not knowingly collect their personal information. Contact us to delete any child-provided information.